Who we are
We are the data controller responsible for your personal data.
You can contact us at:
Email: Hello@Company.co.uk
Phone: 01625 000 000
Our commitment
We handle your personal data in line with UK GDPR, the Data Protection Act 2018, and PECR. We only collect what we need, are clear about why, keep it secure, hold it no longer than necessary, and respect your rights over it.
What we collect
Details you give us, such as your name, email, phone number, and the contents of any enquiry or quote request.Information collected automatically when you visit our site, such as your IP address, device and browser details, and how you use the site (via cookies and similar technologies).
How we use it
We use your data to respond to your enquiry, provide quotes, carry out our services, keep proper business records, and improve our website and advertising. Our lawful bases are performance of a contract, our legitimate interests, your consent, and compliance with legal obligations.
By giving us your contact details, you agree that we may contact you using those details to respond to your enquiry and provide the service you have requested. We will only send marketing where you have consented, and you can opt out at any time.
Advertising and tracking
We advertise online, including pay-per-click (PPC) advertising through platforms such as Google Ads and social media networks. We use tracking technologies including cookies, tags, and pixels (for example Google Analytics, Google Ads conversion tracking, and the Meta Pixel) to measure how our adverts and website perform and to show relevant adverts. Some of this data is shared with these platforms, which act as separate controllers for their own purposes. We only use non-essential tracking where you have given consent through our cookie banner, and you can withdraw consent at any time.
Cookies
We use strictly necessary cookies to run the site, plus analytics and advertising cookies where you consent. You can accept or reject non-essential cookies via our cookie banner or by changing your browser settings.
Sharing your data
We do not sell your data. We may share it with service providers who help us run our business (such as hosting, CRM, and email tools), advertising and analytics platforms as described above, our professional advisers, and authorities where required by law. Some providers may process data outside the UK, in which case we ensure appropriate safeguards are in place.
How long we keep it
We keep personal data only as long as necessary for the purposes above and to meet legal and accounting requirements, then securely delete or anonymise it.
Your rights
You have the right to access, correct, or delete your data, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise any right, contact us using the details above and we will respond within one month.
Complaints
If you have a concern, please contact us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes
We may update this policy from time to time; the latest version will always appear on this page.